Automation & AI · Message bots

Answer familiar WhatsApp questions with message bots.

Build message automation around the questions customers ask repeatedly. SAYLS message bots help your business provide a prepared response or start a conversation journey while your team focuses on work that needs judgement.

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See the task in actionWhatsApp

Message botYOUR WORKFLOW

A PATH YOUR TEAM DEFINESOpening-hours questions, handled by a rule.

01Opening-hours question

02Configured keyword

03Prepared answer

Opening hours

A configured keyword can trigger the useful answer.

The task behind the feature

When the same question fills the day

Your team should not type opening hours fifty times.

Opening hours, product enquiries and first-response questions can consume a small team's attention. Customers still need a clear answer, but a person does not need to type the same introduction every time. A carefully configured message bot helps with repeatable conversations while leaving room for a person to handle exceptions.

See how the pieces fit

One practical way to use it

Let the question choose the first answer.

Start withOne opening-hours question

01
Choose a narrow starting point
Begin with a common question or trigger that your team can answer reliably. Keep the intended response specific, so customers understand what the automation can help with and what they should do next.
02
Prepare and test the response
Configure the message bot and try realistic customer wording. Check that the content is current, links work and the response does not promise something your staff or connected systems cannot actually provide.
03
Review and hand over
Monitor the conversation in the inbox. Pause the Bot control for a WhatsApp chat when a person needs to take over, and refine the automation when customers repeatedly need the same clarification.

Configure the path. Test it with a real task.

Test the trigger with the words your customers actually use.

Why this is useful in practice

Give familiar questions a dependable first step.

A useful first response

A prepared answer can reduce silence when a customer first gets in touch. It should move the conversation forward with relevant information, rather than add another generic message to the thread.

Time for important conversations

Routine enquiries become easier to handle consistently. Your team can spend more attention on quotations, complaints and decisions that need business knowledge instead of repeating basic instructions.

Automation you can improve

Start with one simple use case and learn from actual replies. A small, understandable bot is easier to maintain than a complicated setup that nobody on your team feels confident editing.

Choose a useful starting point

Routine questions with a clear answer

Opening-hours and location enquiries.
An introductory menu for a service business.
A first response directing customers to product help.

Your first useful workflow

Try message bots with your team.

A configured keyword can trigger the useful answer. Start with one opening-hours question and review the result before choosing a plan.

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A little clarity goes a long way

A little more about message bots.

Understand the setup, the costs and the next step before you decide.

Your business has its own questions.Tell us what you need. We'll help you find a useful starting point.

01Is a message bot the same as an AI assistant?

No. A message bot follows its configured trigger and response behaviour. An AI assistant generates responses using its model and knowledge configuration. Choose deterministic automation when the answer should stay fixed.

02Can staff override the bot?

WhatsApp chats include a Bot control so your team can pause local bot automation for that conversation. Agree on an internal handover process so customers know when a person is helping.

03Can it solve every customer question?

No. Bots work best with a clear scope and maintained content. Unusual requests, sensitive information and complaints may still need a person. Test the experience and keep a route to human help.

Answer familiar WhatsApp questions with message bots.

When the same question fills the day

Let the question choose the first answer.

Choose a narrow starting point

Prepare and test the response

Review and hand over

Configure the path. Test it with a real task.

Give familiar questions a dependable first step.

A useful first response

Time for important conversations

Automation you can improve

Routine questions with a clear answer

Try message bots with your team.

A little more about message bots.

What works alongside message bots?

Flow builder

CRM AI assistant

Team inbox