WhatsApp · Consent & opt-outs
Use SAYLS consent tools to keep permission evidence and opt-out handling connected to WhatsApp outreach. A better customer relationship starts with knowing why a person expects your message and respecting when they want it to stop.
7-day platform trial · No credit card required
Opt-out recordedYOUR WORKFLOW“Please stop sending me promotions.”
Keep consent and opt-outs visible in the workflow.
The task behind the feature
Ignoring “stop” can damage trust and account quality.
A number may come from a purchase, a form, a previous enquiry or an imported file. Those sources do not automatically mean every type of marketing is appropriate. Consent management helps your team review what it knows about permission and retain evidence, instead of treating every saved contact as an unrestricted opportunity to send.
See how the pieces fitOne practical way to use it
Use supported consent collection and evidence workflows for the customer's actual purpose. Make the wording clear about what the person is agreeing to, and retain enough context to explain how that permission was obtained.
Configure and review supported opt-out handling. Make sure your team recognises when a customer withdraws permission and does not simply add the same person to another campaign under a different label.
Use the consent audit and proof tools to inspect recorded events. Keep your internal privacy process aligned with the CRM rather than assuming a software record alone answers every legal or platform question.
Keep service communication and marketing preferences distinct, and honour the recorded opt-out.
Why this is useful in practice
Customers should understand why your business is contacting them. Clear permission and a functioning opt-out process reduce frustration and support a healthier long-term relationship than aggressive, unexpected outreach.
Permission information belongs near the system used to send messages. Centralising the audit makes it easier for authorised staff to investigate a concern without searching through personal inboxes and scattered screenshots.
Consent checks encourage your team to distinguish relevance from permission. A contact can match a useful segment and still be inappropriate to message, so review both before launching outreach.
Choose a useful starting point
Your first useful workflow
Keep consent and opt-outs visible in the workflow. Start with one customer opt-out handled clearly and review the result before choosing a plan.
Understand the setup, the costs and the next step before you decide.
No. The tools support a responsible process, but your business must choose appropriate wording, lawful purposes and retention practices. Requirements vary by jurisdiction, industry and the type of customer data involved.
The current consent service keeps consent and opt-out enforcement enabled. Build your process around permission instead of looking for a switch that would make unsupported outreach acceptable.
The CRM includes a consent proof workflow for recorded events. Review the event's actual evidence and context; a generated proof document cannot establish permission that was never properly collected.
Connect the useful pieces
Create WhatsApp campaigns for customers who have agreed to hear from you.
Explore this featureCustomer management
Move an existing customer list into SAYLS through the CSV import workflow.
Explore this featureAutomation & AI
Build supported native WhatsApp forms with SAYLS and use the answers in a connected customer journey.
Explore this feature
7-day platform trial · No credit card required
