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More relevant customer contact
A focused message can answer a genuine need: a restock, an order-related update or an offer for an appropriate customer group. Good targeting is more useful than simply increasing send volume.
WhatsApp · Campaigns
Reach the customers who asked to hear from you.
Create WhatsApp campaigns for customers who have agreed to hear from you. Choose your audience, prepare an approved message and review delivery activity from the CRM rather than managing a send list by hand.
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See the task in actionWhatsApp
Consented audienceYOUR WORKFLOWStart with the audienceOpted-in customers
- 01Relevant audience
- 02Prepared message
- 03Deliberate send
Choose the audience, template and number deliberately.
The task behind the feature
When a customer list is not a campaign strategy
A bigger broadcast is not always a better broadcast.
Sending the same offer to every contact is easy to start and difficult to control. Wrong audiences, missing permission and unclear delivery results can damage the customer experience. SAYLS brings campaign preparation, recipient selection and message activity together so you can make outreach more relevant and review what happened after sending.
See how the pieces fitPreparation is part of the workflow
Prepare the audience before the message.
Start withOne relevant update to a consented audience
- 01
Prepare a permission-based audience
Use your contact records and segments to choose people for whom the message is relevant. Review consent and exclusions before sending, rather than treating an imported phone number as permission to market.
- 02
Build the message carefully
Select an appropriate approved WhatsApp template and map the customer details it needs. Use scheduling where suitable and check a small sample of recipient information before committing a larger campaign.
- 03
Review activity and respond
Inspect campaign delivery and failure information, then handle replies through the inbox. Use the results to improve the next audience or message instead of repeating a campaign that did not help customers.
Before the first send.
Review the audience, template and sending number before scheduling the campaign.
Why this is useful in practice
Better preparation makes a more useful campaign.
Less spreadsheet coordination
Keep message preparation and recipient work inside the CRM. Your team can see which campaign they are managing without reconstructing its purpose from separate documents and copied contact lists.
Better visibility after send
Delivery activity gives your team something concrete to review. A sent message is not a guaranteed read or sale, but knowing where messages fail helps identify problems worth investigating.
Choose a useful starting point
Give your campaign a relevant reason
- An opt-in restock message for interested shoppers.
- A relevant promotion to an existing customer segment.
- A planned update for a group that requested business news.
Your first useful workflow
Try campaigns with your team.
Choose the audience, template and number deliberately. Start with one relevant update to a consented audience and review the result before choosing a plan.
A little clarity goes a long way
A little more about campaigns.
Understand the setup, the costs and the next step before you decide.
01Are WhatsApp message fees included automatically?
CRM access and Meta messaging charges are different things. Review your selected plan and current Meta billing terms. Campaign capacity in SAYLS is not a promise of unlimited free WhatsApp messages.
02Can I upload a CSV campaign audience?
The CRM includes a CSV campaign workflow. Prepare valid customer data and check the relevant permission and consent requirements before sending; a CSV upload does not bypass WhatsApp messaging policies.
03Does a campaign guarantee delivery or sales?
No. Delivery depends on valid recipients, account status, approved templates and Meta's systems. Sales also depend on your offer and audience. Use the available activity to learn rather than assume every send converts.
Connect the useful pieces
What works alongside campaigns?
Customer management
Tags & segmentation
Use tags, labels, sources, groups and statuses to make customer lists easier to understand.
Explore this featureMessage templates
Manage WhatsApp message templates in the same workspace as your customer conversations.
Explore this featureConsent & opt-outs
Use SAYLS consent tools to keep permission evidence and opt-out handling connected to WhatsApp outreach.
Explore this feature