WhatsApp for Ecommerce
Product questions, order updates and post-purchase support should not take over your day. Connect supported Shopify and WooCommerce workflows with SAYLS, keep store context close to the conversation and help your team follow up with confidence.
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Awaiting confirmationYOUR WORKFLOWReview the response in the relevant order process.
A button reply becomes a clear order decision.
The everyday business problem
Your team calls every COD customer to confirm an order.
A new order is only the start. Customers ask about products, payments, confirmations and delivery. Your team switches between the store and a busy inbox to piece the answer together. SAYLS connects supported Shopify and WooCommerce workflows so your people can manage the conversation with useful store context. Configure the automations available for your connected store and keep a clear route for exceptions.
See the practical workflowA working day, with a clearer next step
Set up the supported Shopify or WooCommerce connection with the required permissions and test its events. Map relevant store information to your message workflow rather than assuming every store extension or custom checkout will work without configuration.
Use the shared inbox, saved replies and eligible catalogue messages to guide buyers. Product-aware AI can assist where configured, while staff confirm exceptions such as unusual sizing or availability. Keep catalogue information accurate in its authoritative source.
Use supported commerce events and appropriate templates for relevant order communication. When a buyer asks about a return or payment exception, the team reviews the order and your store policy before taking action. The CRM conversation does not automatically approve refunds or carrier claims.
Verify payments, return decisions and fulfilment details in the systems responsible for them.
What changes for your team
Bring product information and customer questions closer together. A helpful answer about the right item, variant or buying process can move an enquiry forward without forcing the customer through several disconnected channels.
Connected order context and shared history help colleagues continue a conversation intelligently. You can see the question already asked, explain the current next step and avoid asking the buyer to begin again after a handover.
Configure relevant messages around supported store events and keep promotional permission separate from service updates. Checkout links, payment instructions and catalogue ordering remain subject to your store setup, available integrations and Meta eligibility.
Built around the conversation
Your first useful workflow
A button reply becomes a clear order decision. Start with one supported store-order workflow and review the result before choosing a plan.
Understand the setup, the costs and the next step before you decide.
It can help your team clarify order details and communicate more consistently. Return outcomes also depend on product fit, genuine customer intent, delivery quality and your operational policies. No fixed reduction or guaranteed commercial result is promised.
A WhatsApp catalogue order message captures a customer's order request. It is not proof of payment. Payment and checkout depend on the supported store workflow or payment instructions configured for your business, and should be verified in the relevant payment system.
SAYLS includes specific supported commerce workflows. Custom checkout plugins, external fulfilment tools and unusual order rules need compatibility checks. Start by testing your real store events, template mappings and exception handling before enabling a broader automation.
Connect the useful pieces
Commerce
Bring a supported Shopify store into SAYLS to connect commerce information with WhatsApp customer work.
Explore this featureCommerce
Use the SAYLS WooCommerce integration to bring supported store products, orders and automation into your customer workspace.
Explore this featureCommerce
Manage supported Meta catalog connections, products and product sets from SAYLS.
Explore this featureTurn business WhatsApp conversations into organised work.
Explore this feature
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