Commerce · Shopify

Connect Shopify orders with your customer workflow.

Bring a supported Shopify store into SAYLS to connect commerce information with WhatsApp customer work. Review products and orders, configure available automations and help your team answer shoppers with more relevant store context.

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See the task in actionShopify + WhatsApp

Shopify connected

YOUR WORKFLOW

CONNECT THE NEXT TASKThe store context belongs beside the enquiry.

01Order reference

02Connected Shopify

03Team review

Connected Shopify store

Bring supported Shopify information into the workflow.

The task behind the feature

When the customer asks in chat but the answer is in Shopify

Switching between a store and a chat wastes reply time.

Staff often need to leave a conversation to find an order, check a product or understand the next store step. Manual copying slows the reply and can introduce mistakes. A connected commerce workspace helps the team use the supported store information more directly, while Shopify remains responsible for its own checkout, payment and store operations.

See how the pieces fit

One practical way to use it

Bring the store reference into the conversation.

Start withOne Shopify order enquiry checked by your team

01
Connect the correct store
Use the supported Shopify connection process and grant the required access. Confirm the store domain, connection status and plan allowance before synchronising business data or configuring customer-facing automations.
02
Synchronise useful commerce information
Review the available product and order views and check their source freshness. Configure supported automation actions with the correct WhatsApp number, approved templates and any required published forms or assistant settings.
03
Test a real customer journey safely
Walk through an enquiry or order-related workflow with suitable test data. Check message mapping, checkout or payment links and delivery results before enabling the process for a broader customer audience.

Configure the path. Test it with a real task.

Test the supported store events and permissions against the workflow your store actually uses.

Why this is useful in practice

Less switching before a useful store reply.

More context for customer replies

Relevant store information helps staff answer an order or product question without relying solely on what the shopper remembers. It makes a conversation more useful when the data is current and correctly linked.

Less repeated manual coordination

Supported event and message mappings can reduce routine copying between the store and CRM. Start with one valuable update and confirm it behaves correctly before adding every available automation.

A connected path to the store

Product guidance and supported checkout journeys can direct the shopper towards the appropriate store action. The integration helps the conversation continue; it does not guarantee a purchase or replace Shopify's payment safeguards.

Choose a useful starting point

Store questions that need connected context

Answer product questions using synced store context.
Configure a supported order update with approved wording.
Guide a shopper towards an appropriate checkout link.

Your first useful workflow

Try shopify with your team.

Bring supported Shopify information into the workflow. Start with one Shopify order enquiry checked by your team and review the result before choosing a plan.

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A little clarity goes a long way

A little more about shopify.

Understand the setup, the costs and the next step before you decide.

Your business has its own questions.Tell us what you need. We'll help you find a useful starting point.

01Does SAYLS replace my Shopify storefront?

No. Your store remains the source for its products, checkout and commerce operation. SAYLS connects supported data and customer messaging workflows around that store rather than rebuilding the whole Shopify experience.

02Are abandoned-checkout results guaranteed?

No. Supported recovery tooling still depends on valid store events, customer permission and message delivery. A reminder may help a customer return, but cannot guarantee a recovered order or a fixed revenue increase.

03Can I connect any number of stores?

Store capacity depends on the current plan and supported integration setup. Check the live comparison for your workspace, and discuss a custom package if you need a larger store or team configuration.

Connect Shopify orders with your customer workflow.

When the customer asks in chat but the answer is in Shopify

Bring the store reference into the conversation.

Connect the correct store

Synchronise useful commerce information

Test a real customer journey safely

Configure the path. Test it with a real task.

Less switching before a useful store reply.

More context for customer replies

Less repeated manual coordination

A connected path to the store

Store questions that need connected context

Try shopify with your team.

A little more about shopify.

What works alongside shopify?

Commerce orders

Product catalog

Instagram products