Try the seven-day platform trial first. If you choose your first paid SAYLS platform subscription and find it does not suit your business, request a full refund of that eligible platform subscription payment within 30 days of purchase. An administrator reviews the request and payment record before a refund is issued.
Your first paid platform subscription at Sayls.io
The satisfaction guarantee applies to your first paid SAYLS platform subscription, whether you select monthly or annual billing. Submit your request within 30 calendar days of that purchase and explain why the service did not meet your needs. The eligible platform subscription amount actually paid is refundable under this guarantee, even if you used the service during that period.
The guarantee does not increase a refund above the original payment’s remaining refundable balance. Previous refunds, credits already used and other adjustments are checked so the same amount is not returned twice. A free trial has no paid platform subscription balance to refund.
Requesting a refund safely
Sign in and open a support ticket with your account email, business name, invoice or payment reference and a clear request for the 30-day satisfaction guarantee. If you cannot sign in, contact our team for the account-verification route. Never send passwords, access tokens or full payment-card details.
An administrator verifies the account owner, purchase date, payment status and remaining refundable balance. We will explain the decision and approved amount. A submitted request or cancellation notice is not confirmation that funds have been returned; we confirm when an approved refund has been issued. Payment-provider processing time can vary.
What is separate from the guarantee
Meta messaging, advertising, AI/model usage, telephony and other consumed third-party services are separate from the SAYLS platform subscription fee. Their charges are not included in this platform satisfaction guarantee and follow the relevant provider’s terms. Messages, calls and tokens already consumed cannot be reversed by cancelling a SAYLS plan.
Custom implementation, migration or other separately agreed professional services follow their written proposal. Tax adjustments and payment-provider restrictions are handled according to the transaction and applicable requirements. Ask for clarification before purchasing additional services.
Renewals, later changes and unused periods
The first-purchase satisfaction guarantee is not a new 30-day guarantee on every renewal or plan change. Other eligible refund requests are reviewed using the unused part of the paid service period, taking used time, previous credits and refunds into account. The amount cannot exceed the payment’s remaining refundable balance.
A paid upgrade may apply unused-period credit to the new subscription quote. An amount already applied as upgrade credit cannot also be refunded a second time. Request an account-specific review instead of estimating from the advertised monthly price.
Cancellation is a separate action
Use the subscription controls in the CRM to review your available cancellation options and future renewal status. Cancelling a plan does not automatically submit or approve a refund request. State clearly whether you want cancellation, a refund review or both.
Keep the support ticket and resulting payment reference. This marketing website explains the policy but does not collect payments, calculate account adjustments or issue refunds.
Your rights and questions
This policy does not remove rights that cannot lawfully be excluded. Contact SAYLS if you believe a payment is incorrect or a service concern remains unresolved. We will review the actual account and transaction details rather than ask you to share sensitive information publicly.
Related information
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