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A clearer product reference
A connected product record helps staff and customers discuss the same item. That is more useful than an ambiguous description when a business has similar products or several variations.
Commerce · Product catalog
Help customers explore products on WhatsApp.
Manage supported Meta catalog connections, products and product sets from SAYLS. Keep WhatsApp commerce setup closer to your customer conversations, with product synchronisation and ordering-health tools that help the team review what is actually connected.
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See the task in actionWhatsApp
Product catalogYOUR WORKFLOWConnected catalogueConnected product catalog
Product information in the conversation.
“Can you show me your everyday backpack?”
Use connected catalog items in the sales conversation.
The task behind the feature
When a product recommendation lacks a clear destination
A buying conversation stalls while the team hunts for a link.
A customer may ask to see an item, but staff then have to assemble a product name, image and link from several sources. A properly connected catalog gives a supported product identity to that conversation. The key is maintaining accurate product data and checking account eligibility, rather than assuming that uploading a catalog automatically enables every commerce feature.
See how the pieces fitOne practical way to use it
Bring the item into the buying conversation.
Start withOne eligible product from your connected catalogue
- 01
Connect the appropriate catalog
Use the supported catalog detection, creation or connection workflow for your business assets. Review the selected catalog and its relationship to the intended WhatsApp connection before changing commerce settings.
- 02
Maintain products and useful sets
Synchronise supported product information or manage the available product records. Organise sets where helpful and review price, availability and images so customers are not guided by stale or misleading information.
- 03
Check ordering readiness
Use the available commerce and ordering-health checks before promoting a catalog-based journey. Test supported customer actions end to end, including the store or order workflow that should follow the product interaction.
Keep the operational facts connected.
Keep the authoritative catalogue current and check Meta commerce eligibility.
Why this is useful in practice
Product context while the interest is there.
Commerce work in one environment
The team can review supported catalogs, products and related orders from the CRM's commerce area. It reduces unnecessary switching while preserving the role of the connected store and Meta assets.
Better preparation before launch
Health and connection checks help distinguish a configured catalog from a working customer journey. Review the actual result before promising that every shopper can order through the same channel.
Choose a useful starting point
Questions that are easier with the item in view
- A retailer preparing a WhatsApp product discovery journey.
- A store connecting the right Meta catalog.
- A team reviewing product freshness before customer outreach.
Your first useful workflow
Try product catalog with your team.
Use connected catalog items in the sales conversation. Start with one eligible product from your connected catalogue and review the result before choosing a plan.
A little clarity goes a long way
A little more about product catalog.
Understand the setup, the costs and the next step before you decide.
01Does every WhatsApp number support every commerce capability?
No. Meta eligibility, account setup and the selected commerce configuration matter. A catalog connection alone does not guarantee that every ordering or checkout feature is available on the business number.
02Is a catalog the same as a payment gateway?
No. Products and catalog interactions are different from payment collection. Use the supported store, checkout or payment workflow and verify its result instead of presenting a product card as proof of payment.
03Can I manage product sets?
The commerce routes include supported product-set creation and deletion. Use sets with a clear customer purpose, and verify the connected catalog rather than assuming changes affect every separate store or sales channel.
Connect the useful pieces
What works alongside product catalog?
Commerce
Shopify
Bring a supported Shopify store into SAYLS to connect commerce information with WhatsApp customer work.
Explore this featureCommerce
WooCommerce
Use the SAYLS WooCommerce integration to bring supported store products, orders and automation into your customer workspace.
Explore this featureCommerce
Commerce orders
Review supported Shopify, WooCommerce and Meta commerce orders in the SAYLS commerce workspace.
Explore this feature