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Help without changing channels
The visitor can ask from the page they are already reading. That keeps the next step simple for people who do not want to move into a different messaging app.
Website live chat · Website live chat
Answer the question while your visitor is still here.
SAYLS Live Chat lets visitors ask questions in their browser while your team works from a shared agent workspace. Bring active conversations, visitor context and supported attachments into one place instead of relying only on a contact form.
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See the task in actionWebsite chat
Website visitorYOUR WORKFLOWWebsite chat enquiry
“Can I ask something before choosing a plan?”
C
Customer enquiryWebsite live chat
Context availableAccept the chat and answer in the website conversation.
Accept the chat and answer in the website conversation.
The task behind the feature
When a website question becomes a lost opportunity
A visitor leaves because there is no clear way to ask.
A visitor may need help with one detail before they can enquire or buy. Sending them away to find an email address can interrupt that moment. Browser-based live chat gives the visitor a direct way to ask, while an agent dashboard helps your team see and accept the conversation rather than leaving it hidden in someone's inbox.
See how the pieces fitOne practical way to use it
Meet the question while the visitor is still there.
Start withOne visitor question accepted by your team
- 01
Create and install a live chat widget
Configure the website widget and add its script to the intended pages. Set a clear visitor experience and confirm the website is using the correct workspace rather than a test installation.
- 02
Organise agent availability
Make sure the relevant staff know how to use the agent workspace and manage their presence. Incoming notifications and supported sound alerts help draw attention, but the business still needs people to respond.
- 03
Handle and review the conversation
Accept a visitor, reply with useful context and use supported files when needed. Close or otherwise manage the session appropriately so the dashboard reflects the work your team still needs to do.
Keep the next person in the picture.
Configure the widget and decide how your team will handle visitor requests.
Why this is useful in practice
Give website enquiries a working home.
A shared operational view
Your team can review conversations and session state from the agent workspace. It is easier to coordinate help when the enquiry is visible in a business system rather than one person's browser tab.
A route for different service patterns
Use live conversations while staff are available and the offline enquiry workflow when they are not. Be honest about response expectations so a visible chat button does not create a promise of constant human availability.
Choose a useful starting point
Moments when a website visitor needs help
- Answer a buyer's product question before checkout.
- Help someone understand a service page.
- Offer browser-based support to existing customers.
Your first useful workflow
Try website live chat with your team.
Accept the chat and answer in the website conversation. Start with one visitor question accepted by your team and review the result before choosing a plan.
A little clarity goes a long way
A little more about website live chat.
Understand the setup, the costs and the next step before you decide.
01Does the visitor need WhatsApp?
No. SAYLS website live chat works in the visitor's browser. WhatsApp website widgets are a separate option for businesses that want to move visitors into WhatsApp conversations.
02Will every visitor receive an immediate reply?
Only if an available team member responds or a separately configured supported workflow handles the request. A widget does not create a staffed round-the-clock help desk by itself.
03Can visitors share files?
The live chat system includes supported attachment handling. File availability depends on the configured widget and validation rules. Use suitable privacy practices for anything visitors send through the conversation.
Connect the useful pieces
What works alongside website live chat?
Website live chat
Offline enquiries
Keep website enquiries organised when a live conversation is not possible.
Explore this featureWebsite live chat
Live chat analytics
Use SAYLS Live Chat analytics and workspace views to understand how website conversations reach your team.
Explore this featureCustomer management
Team & permissions
Add staff and define what they can do in SAYLS.
Explore this feature