SAYLS provides a business workspace for customer communication and related automation. These terms explain the service boundaries and the choices you should review before using a trial or buying a subscription.
Your account and authority
Provide accurate registration information and use an email account you control. You must have authority to act for the business, connect its platform accounts and process the information you upload. You are responsible for staff access and activity in your workspace.
Keep credentials confidential. Do not share tokens publicly, access another tenant’s information or attempt to bypass platform controls. Tell our team if you suspect unauthorised account access.
Trial, plans and billing
A free platform trial lasts seven calendar days with the allowances shown in the current catalog. It does not make Meta messaging, AI, telephony, advertising or other external provider use free. Those services may need their own approved accounts, payment methods and credentials.
Paid subscriptions use the price, billing period, introductory eligibility and resource limits confirmed at checkout. Introductory offers last only for the stated period; regular renewal prices are shown separately. Applicable taxes and external charges may be additional. Your payment record and checkout confirmation govern the transaction.
Changing or cancelling a plan
The CRM provides the available plan-change and cancellation actions. Review any quote, unused-period credit, new amount due and renewal terms before confirming. Marketing pages do not execute upgrades or promise a credit outside the CRM calculation.
Cancelling future service is different from receiving a refund. Refund requests follow the refund policy and require admin review. Existing payment, invoice and accounting records may need to be retained even when a workspace is closed.
Official platforms and permitted messaging
SAYLS uses the official WhatsApp Business Platform connection. Meta controls account eligibility, verification, template approval, message categories, delivery, quality limits, restrictions and platform charges. Using an official API does not guarantee approval or prevent enforcement.
You must follow applicable law, platform policies and our acceptable use rules. Obtain the necessary permission before contacting people, respect opt-outs and use approved templates where required. Do not use the service for spam, deception or unlawful products and services.
Automation, AI and integrations
Configure and test workflows before using them with customers. AI can misunderstand a request or produce an incorrect answer. Keep human review and escalation appropriate to the task, especially for sensitive, financial, medical or legal matters.
Integrations depend on third-party availability, permissions and API changes. Custom development, migration, managed setup and dedicated account assistance are included only when expressly agreed in a plan or proposal. Enterprise response arrangements are defined in the quote, not implied by a general marketing statement.
Service changes and responsibility
We work to operate a useful service, but do not promise uninterrupted availability, a particular sales result, 100% accuracy or guaranteed account protection. Provider outages and restrictions can affect connected functions. A specific service-level commitment requires an agreed contract.
We may restrict harmful or unauthorised activity and investigate suspected abuse. You remain responsible for the content you send, permissions you hold and decisions made using the service. Any liability, remedies and non-excludable rights remain subject to applicable law and the agreement governing your subscription.
Help and disputes
Contact SAYLS with your account email, relevant invoice reference and a clear description of the issue. Use authenticated support for account-specific matters. Do not include passwords or full payment details. We will review the request and explain the next available step.
Related information
Registration requirements · Privacy · Terms · Refunds · Data deletion · Contact our team